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FAQs

What shipping options are available?

USPS Shipping Options:

USPS Priority: 1-5 Business Days

USPS Flat Rate Priority: 1-5 Business Days

USPS First Class: 2-9 Business Days

 

How to change shipping address?
As long as we are contacted before your order leaves our warehouse (before 2PM PST) we are able to change your delivery address. Please submit a ticket with your full name, order number, email address, and the new shipping address you would like your order sent to.

Once received we will update your order to reflect the new delivery address

 

Age Restriction?

Our products are not sold to minors. To make any purchases from our site, you must be 18 years or older. Customers in Tennessee must be at least 21 years or older. None of the products sold on our website are intended to diagnose, treat, cure, or prevent any disease or condition.

 

How to handle lost/missing packages?

We're sorry to hear about your lost/stolen package. In these situations we need to legally protect all parties involved, so we require claim information from USPS/FedEx in order to proceed. 


USPS Claim Service:
Please call USPS at (800) 275-8777 or file a claim form online at https://www.usps.com/help/claims.htm. Please have your tracking number on hand. Please note, if you chose USPS First Class, you will need to file a Lost Mail Search at https://www.usps.com/help/missing-mail.htm.

If your courier is not able to locate your package - please forward us your claim information email which includes your claim number and official lost status of your package. Once we verify the claim number, we will then ship your order back out to you.

Tip #1: USPS couriers have GPS chips in their package scanners. Oftentimes you can visit your local USPS branch and ask them to locate where the package was dropped off at using Google Maps. Sometimes you will find your package was delivered to a neighbor on accident.

Tip #2: Don't file a claim for a refund of shipping cost! They will deny your claim because you are not the shipper.

Tip #3: Mail fraud is a felony. While 99% of people are truthful, we take these steps to ensure the 1% doesn't take away your rights to buying from Kratomind.

 

Do you ship to PO Boxes?

We can ship to PO Boxes with our USPS delivery method.  Just be sure to select any of the USPS shipping options at checkout.  Any orders placed with FedEx to a PO BOX will be held until provided with a physical shipping address, because FedEx is not able to deliver to a PO BOX. 

 

Do you ship discretely?

All products shipped from USA Kratomind are labeled only with our return address, packaged in materials provided by the courier.

Can I cancel my order?

If you change your mind and want to cancel your order, please contact us(sales@us.kratomind.com) as soon as possible, and we will cancel your order for a full refund.

When will my order be processed?

All Kratomind orders are both processed and shipped same-day, Monday through Friday, as long as they are placed before 2pm PST.    

Orders placed on Saturday are processed and shipped same-day when placed before 12pm PST.

 Do you regularly test your products?

Yes, we work closely with a food lab to test for alkaloid content as well as contaminants.  We do our best to update product descriptions with this information and each product label contains a lot number for reference.

Do you guarantee the delivery of your products?

Yes, most definitely.  

Plus, if you are at any time unhappy with your order, please reach out to us via either our contact form or by sending an email to sales@us.kratomind.com We'll make it right!

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